Visiting
Open visiting hours, with the obvious exceptions of mealtimes and very early mornings. Children, grandchildren and dogs are welcome. We have quiet corners for difficult conversations and a kettle that’s always on.
For families
You aren’t handing over a relative — you’re extending the family.
The hardest part of choosing a residential home is the worry that comes after — the unanswered phone call, the formal email reply that doesn’t actually tell you anything. Both of our homes are small enough that none of that has to happen.
Staying in touch between visits
We are a small team, which means a phone call to the home is almost always answered by someone who has spent time with your relative that day. Email enquiries reach the same group and are answered the same way.
When something changes
Family is informed promptly when there is a change in health, a hospital trip, or a fall — by phone, not email. We try to err on the side of telling you something rather than wait to see what it turns into.
Birthdays and anniversaries
Tell us. Whether your relative wants to mark the day at all is up to them — but if they do, we’ll do something. Cake, a small gathering in the lounge, a particular meal they ask for.
Direct lines to each home
We don’t route family calls through a central switchboard. Each home has its own number — when you ring it, you’re ringing the home where your relative actually lives.